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With the web based BizPart Time report the conultants can report their work hours no matter where they are.
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With BizPart Ticket, customers and users can easily log on and submit tickets, i.e. feature suggestions and bug reports. Tickets can then be monitored and replied to by the responsible person. The system provides a clear overview of tickets and leads to efficient and resource-saving treatment of them. BizPart Ticket also gives you valuable statistics on tickets, statistics that can be used in resource planning.
When a new ticket is submitted, the responsible user can categorize and prioritize the ticket and then assign it to the person who is best suited to resolve the matter. With clear division between the newly received tickets and approaching deadline, it will be easier for employees to focus on right things.
With an integrated FAQ list new employees can quickly get started and reply to tickets. A FAQ list is also available on the customer (client) pages. The built-in language support makes it possible to implement the system in international businesses.
On the start page, users can see the newly submitted tickets, tickets with a short deadline, and tickets assigned to them.
You can view all open cases, but also go back to closed tickets.
Each ticket has both internal and external comment fields in which important information can be gathered.
The start page gives an overview of both newly submitted tickets that have not been processed, tickets with a short deadline and tickets assigned to the user.
There is a separate tab for all open tickets. Tickets can be filtered, for example by file number, deadline, status, and customer (client).
Through history, it is easy to see all the closed tickets and sort them.
The system has a FAQ list that also appears on the customer (client) pages. The list has built-in language support and can be used internationally.
When a new ticket is submitted, the responsible user can assign to the user best suited to resolve the matter. You can also automatically assign to any individual depending on case type
Each ticket can be categorized and prioritized before being assigned.
Each ticket has input boxes for both external comments and internal comments, which clearly indicate when and by whom the comment is created. By having all the information together in one place the information is available to those involved.
Open a ticket directly from start page by entering its ticket id.
Do you have a good idea that would improve BizPart? In that case, please send your suggestion to us.
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E-mail info@bizpart.se
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